Melinda Miller Holt
Stephen M. Scariano
Sam Houston State University
Journal of Statistics Education Volume 17, Number 3 (2009), www.amstat.org/publications/jse/v17n3/holt.html
Copyright © 2009 by Melinda Miller Holt and Stephen M. Scariano all rights reserved. This text may be freely shared among individuals, but it may not be republished in any medium without express written consent from the authors and advance notification of the editor.
Key Words: Probability distribution; Return function; Prediction.
The classroom activity described here allows mathematically mature students to explore the role of mean, median and mode in a decisionmaking environment. While students discover the importance of choosing a measure of central tendency, their understanding of probability distributions, maximization, and prediction is reinforced through active learning. The lesson incorporates the GAISE recommendations by actively engaging students in the process of statistical problemsolving in a realistic situation.
Over the last two decades, the statistics reform movement has transformed teaching and learning in elementary statistics courses. The guiding principles of this movement are found in the Cobb Report (Cobb, 1992) and the Guidelines for Assessment and Instruction in Statistics Education (GAISE) College Report (Franklin and Garfield, 2006). Both documents encourage development of statistical reasoning, use of real (or at least realistic) data, an emphasis on conceptual knowledge and active learning in the classroom. In recent years, attention has turned to introductory statistics courses designed for students with a higher level of mathematical maturity than those in the typical algebrabased elementary course, thanks in large part to the efforts of Allan Rossman and Beth Chance (Chance and Rossman, 2006; Rossman, Medina, and Chance, 2006). In this article, we offer a useful framework for studying mean, median and mode in the context of prediction and decisionmaking. It is designed to emphasize the importance of selecting an appropriate measure of center when faced with realworld decision problems where monetary gains (and losses) are incurred. This approach, as presented here, is developmentally suitable for postcalculus students but may be easily adapted to a variety of ability levels. Our excursion is intended to answer the rhetorical question "Which measure of center should I use in a particular application?" It simultaneously strengthens student algebraic, probabilistic, and data analytic capabilities. Throughout, we highlight the constant interplay between reasoning/proof and problemsolving.
Sky Bound Airlines would like to avoid empty seating on its Flight 123, which is flown daily between Houston and Dallas. In order to maximize revenue, Sky Bound would like to "overbook" these flights; that is, sell more seats than the jet can actually accommodate to compensate for passengers who do not show up for the flight. As a statistical consultant, you have been contracted to predict the number of "No Shows" on a given flight so the airline can sell the appropriate number of extra tickets. Historical records reveal that each of these daily flights has had at least one vacant seat. Note that we assume here that "No Shows" occur independently and at random. That is, we assume that each passenger’s "No Show" status is independent of that of all other passengers. We also assume that there are no "No Show" patterns based on time (of day, week, month, or year). Formulate a solution for Sky Bound Airlines.
Based on a random selection of two hundred Sky Bound Flight 123 records between Houston and Dallas, we begin by tabulating and arranging the number of "No Shows" for these flights into the frequency distribution shown in Table 1.
"No Shows" 
One 
Two 
Three 
Four 
Five 
Six 
Total 
Frequency 
70 
40 
10 
20 
20 
40 
200 
Letting Y represent the number of "No Shows" observed in our sample, the frequency distribution in Table 1 permits us to write its companion relative frequency distribution, or empirical probability mass function, pr(Y), shown in Table 2.
Y 
1 
2 
3 
4 
5 
6 
pr(Y) 
0.35 
0.20 
0.05 
0.10 
0.10 
0.20 
As qualified consultants, our goal is to predict the number of "No Show" passengers for Sky Bound Flight 123. We would, of course, like our prediction to exactly match the number of "No Shows" each day, but the natural variability seen in the frequency distribution suggests that such a hope is unrealistic. Since Y is a random variable having associated probability mass function pr(Y), errors in the prediction are expected. Given this scenario, the key question here is: What is the "best" strategy for making a prediction? As we shall see, the answer actually depends not only on the probability mass function pr(Y), but also on what is to be gained (or lost).
We begin by determining the number of "No Shows" to expect. How many "No Shows" would YOU expect? Some students will answer y = 1, because it occurs most often. This is, of course, the mode. Most courses cover the mode as a measure of central tendency during the introduction of descriptive statistics. Here, it is seen in a different context.
Other students will incorrectly answer y = 3.5, which is concluded by averaging the possible values of Y, with no regard for the associated probabilities. This mistake provides an ideal opportunity to discuss the significance of weighted averages and introduce the definition of expected value. In general, the expected value of a discrete random variable Y having probability mass function pr(Y) is its mean, defined as
So, for our problem, we expect the number of "No Shows" to be
m_{Y} = 1(0.35) + 2(0.20) + 3(0.05) + 4(0.10) + 5(0.10) + 6(0.20) = 3.
Now, recall another measure of central tendency – the median. Although somewhat less intuitive than the mode and mean, Table 2 shows that y = 2 basically splits the probability mass function roughly in half because pr(Y < 2) ≤ 0.50 ≤ pr(Y ≤ 2).
Here, each of these three measures of central tendency could be used as a legitimate prediction for the number of "No Shows," but they are all different! Which should we provide to Sky Bound Airlines? For that, we need a reasoned strategy.
Our client needs a reasonable and practical solution for its daily operations. Let us begin by mathematically abstracting the information at hand. In general, let x denote our predicted number of "No Shows", and let g(x, y) denote the monetary gain (or loss) to be realized when our prediction is x and then later Y = y "No Shows" actually occur.
Now since we must make a prediction, x, before knowing which seemingly random outcome of Y ultimately occurs, let us define the return function, written R(x), as the "average gain" derived from the probability distribution of the constellation of Y values for that particular prediction, x. That is, once a prediction x is made, the return function for that value of x is calculated as the weighted average
Notice that the return function in equation (2) incorporates both the prediction, x, we make and the random nature of the "No Shows" using a weighted average of gains times probabilities. Adapting equation 1 appropriately, it is easy to see that R(x) is simply the mean, or expected value of g(x, y) for each fixed prediction x.
Next, we focus on how to make a "best" prediction. Of course, the adjective "best" is ambiguous and must be made mathematically precise. As hired consultants, it is quite reasonable for us to conclude that the "best" prediction, say x*, is one that will yield the largest return for our consulting services. We call this decision criterion the return maximum criterion. While we consider OUR maximum return, it is safe to assume that return functions discussed here reflect the best interests of the company. We leave the construction of potential exact return functions for the company as a student exercise.
Return Maximum Criterion: A prediction, x*, is said to be "best" provided it maximizes R(x). That is, x* satisfies over all possible predictions x.
Suppose Sky Bound Airlines contracts to pay us $200 for our consulting services, with a $600 bonus if our prediction exactly matches the true number of "No Shows". Here, it is easy to see that we are confronted with a "Hit or Miss" situation with resulting gain function
Approach 1: If students are allowed to intuit the answer, some will arrive naturally at the mode, the most probable value of Y, but they typically have a difficult time defending their answer. The mode is, in fact, the correct choice but we need to confirm it mathematically.
Approach 2: Other students may construct a table for the gain function similar to Table 3 and enumerate the possibilities.
Prediction x

g(x,y) 
"No Shows" y 

1 
2 
3 
4 
5 
6 

1 
$800 
$200 
$200 
$200 
$200 
$200 

2 
$200 
$800 
$200 
$200 
$200 
$200 

3 
$200 
$200 
$800 
$200 
$200 
$200 

4 
$200 
$200 
$200 
$800 
$200 
$200 

5 
$200 
$200 
$200 
$200 
$800 
$200 

6 
$200 
$200 
$200 
$200 
$200 
$800 
A common mistake here is to simply average the gains across each row without also considering the weighted effect of each individual probability associated with each possible y value. This mistake leads a student to incorrectly conclude that each prediction x yields the same return, but the error opens an avenue for discussing the importance of weighted averages.
When gains are properly weighted with their corresponding probabilities and the return function in equation (2) is computed for we obtain the returns given in Table 4.
R(1) = $800(0.35) + $200(0.20) + $200(0.05) + $200(0.10) +$200(0.10) + $200(0.20) = $410 
R(2) = $200(0.35) + $800(0.20) + $200(0.05) + $200(0.10) +$200(0.10) + $200(0.20) = $320 
R(3) = $200(0.35) + $200(0.20) + $800(0.05) + $200(0.10) +$200(0.10) + $200(0.20) = $230 
R(4) = $200(0.35) + $200(0.20) + $200(0.05) + $800(0.10) +$200(0.10) + $200(0.20) = $260 
R(5) = $200(0.35) + $200(0.20) + $200(0.05) + $200(0.10) +$800(0.10) + $200(0.20) = $260 
R(6) = $200(0.35) + $200(0.20) + $200(0.05) + $200(0.10) +$200(0.10) + $800(0.20) = $320 
Therefore, our predicted number of "No Shows" is x^{*} = 1 because $410 = R(1) = max{ R(1), R(2), R(3), R(4), R(5), R(6)}. Moreover, Table 4 suggests a general pattern for the return function: R(x) = $800pr(x = y) + $200pr(x ≠ y). Because pr(x = y) + pr(x ≠ y) = 1, it is easy to see that we should choose x^{* }to be the most probable, or modal, value from the empirical distribution of Y shown in Table 2. Moreover, the intuitive solution suggested in Approach 1 is easily defended when the return function is explicitly written in this particular form.
Approach 3: A slightly more sophisticated development allows for discussion of the indicator function. The function I_{x}(y) defined as
is called the indicator function of x and it takes only two values: 1 if and only if and zero otherwise. In this case, g(x, y) in equation (3) can easily be rewritten as the single rulewhich is more amenable to computation. In turn, this more compact functional representation simplifies the return function since
It is now easy to see from Table 5 that this return function will be maximized only at a value yielding the largest probability in the distribution of Y, and we recognize this value as the mode.






As before, $410 = R(1) = max{ R(1), R(2), R(3), R(4), R(5), R(6)}, so that $410 is the maximum return we can expect and it occurs if our predicted number of "No Shows" is x^{*} = 1. Note that our actual compensation will be either $200 or $800, not $410 or any of the other returns shown in Table 5. It is critically important to remember that the criterion used to arrive at the prediction x^{*} = 1 is designed to maximize the return (average gain) function, and no other. The general conclusion here is that the Return Maximum Criterion leads naturally to the mode as the "best" prediction when the gain function is specified as "Hit or Miss".
Suppose Sky Bound Airlines contracts to pay us $800 minus $50 for each seat that we over or under book. Then, our compensation is $800 minus $50 times the absolute magnitude of our prediction error. In that event, ever greater prediction errors (either too large or too small) are accompanied by ever lower compensation levels.
Approach 1: Some students choose the brute force method and compute the individual gains found in Table 6.
Prediction x

g(x,y) 
"No Shows" y 

1 
2 
3 
4 
5 
6 

1 
$800 
$750 
$700 
$650 
$600 
$550 

2 
$750 
$800 
$750 
$700 
$650 
$600 

3 
$700 
$750 
$800 
$750 
$700 
$650 

4 
$650 
$700 
$750 
$800 
$750 
$700 

5 
$600 
$650 
$700 
$750 
$800 
$750 

6 
$550 
$600 
$650 
$700 
$750 
$800 
In turn, the entries in Table 6 lead directly to the returns given in Table 7, from which x* = 2 is seen to satisfy the Return Maximum Criterion.
R(1) = $800(0.35) + $750(0.20) + $700(0.05) + $650(0.10) +$600(0.10) + $550(0.20) = $700 
R(2) = $750(0.35) + $800(0.20) + $750(0.05) + $700(0.10) +$650(0.10) + $600(0.20) = $715 
R(3) = $700(0.35) + $750(0.20) + $800(0.05) + $750(0.10) +$700(0.10) + $650(0.20) = $710 
R(4) = $650(0.35) + $700(0.20) + $750(0.05) + $800(0.10) +$750(0.10) + $700(0.20) = $700 
R(5) = $600(0.35) + $650(0.20) + $700(0.05) + $750(0.10) +$800(0.10) + $750(0.20) = $680 
R(6) = $550(0.35) + $600(0.20) + $650(0.05) + $700(0.10) +$750(0.10) + $800(0.20) = $650 
Allow students to attempt a justification for this answer by asking what is "special" about this particular prediction. It is, in fact, a median of the empirical distribution of "No Shows". Many students mistakenly believe that x = 3.5 is a median in this context. If so, they have again discounted the importance of the empirical probability distribution of Y. Table 7 shows that x* = 2 is a median (or 50^{th} percentile) precisely because pr(x < 2) ≤ 0.50 ≤ pr(x ≤ 2). [Recall that a number m* is called a median of the probability distribution of a random variable X provided it satisfies the compound inequality ]
Approach 2: A mathematically rigorous development that incorporates the absolute value function along with limits can be undertaken with advanced students. Careful scrutiny of Table 6 in tandem with knowledge of the nature of our compensation in this scenario allows us to write the gain function as
where the absolute value function is used to compute the magnitude of the prediction error. This compact expression for the gain function leads to the following return function:
The absolute value function is generally formidable to work with. So, let and notice that R(x) will be maximized when the nonnegative function M(x) is minimized. Moreover, each summand of M(x) is a probability times the absolute value of a difference between prediction, x, and "No Shows", y. A useful alternate expression for as given above in equation (4) is
which can be exploited to find the minimum of M(x), and, thereafter, the maximum of the return function, R(x).
In this scenario, function M(x) is most easily computed by partitioning its domain, which is the entire real number line, into the seven subintervals,
and writing equivalent expressions, using equation (5) repeatedly, that are free of the absolute sign. Table 8 exhausts the domain and shows how M(x) can be simplified.
x 
M(x) 














Although M(x) is expressed as a different linear function on each of the seven subintervals defining its domain (the entire real number line), it is, nevertheless, a continuous function of x. More importantly, since
and ,
the piecewise linear nature of M(x) guarantees that its minimum value must occur either at the left endpoint of one of its domain subintervals or at all values between the endpoints of one of its domain subintervals. In fact, it is not hard to show (See Appendix 1) that the minimum value of M(x) must occur when the slope coefficient changes from a negative value to either a positive value or zero. In the present context, Table 9 confirms the entries in Table 7.
x 
M(x) 
R(x) 


















Since $715 = R(2) = max{ R(1), R(2), R(3), R(4), R(5), R(6)}, the maximum return we can expect is $715 and it occurs if our predicted number of "No Shows" is x^{*} = 2, a median of the empirical distribution of "No Shows". As in the previous scenario, note that our actual compensation will not be $715; but, practically speaking, will be a multiple of $50 (up to $800) or, in the worst case, $0. The criterion used to arrive at the prediction x^{*} = 2 is designed to maximize the return function, and the overall conclusion here is that the Return Maximum Criterion leads naturally to the median as the "best" prediction when the gain function is specified in terms of the magnitude of the absolute prediction error.
Now suppose that Sky Bound Airlines contracts to pay us $1,000 minus $30 times the square of the magnitude of the prediction error. Then, it is easy to see that the gain function is Notice that this gain function punishes us more severely for large prediction errors than the one based on the absolute values found in Scenario 2.
Approach 1: Some students choose to compute the individual gains seen in Table 10.
Prediction x

g(x,y) 
"No Shows" y 

1 
2 
3 
4 
5 
6 

1 
$1000 
$970 
$880 
$730 
$520 
$250 

2 
$970 
$1000 
$970 
$880 
$730 
$520 

3 
$880 
$970 
$1000 
$970 
$880 
$730 

4 
$730 
$880 
$970 
$1000 
$970 
$880 

5 
$520 
$730 
$880 
$970 
$1000 
$970 

6 
$250 
$520 
$730 
$880 
$970 
$1000 
The gain function in Table 10 yields the selected returns shown in Table 11.
R(1) = $1,000(0.35) + $970(0.20) + $880(0.05) + $730(0.10) +$520(0.10) + $250(0.20) = $763 
R(2) = $970(0.35) + $1,000(0.20) + $970(0.05) + $880(0.10) +$730(0.10) + $520(0.20) = $853 
R(3) = $880(0.35) + $970(0.20) + $1,000(0.05) + $970(0.10) +$880(0.10) + $730(0.20) = $883 
R(4) = $730(0.35) + $880(0.20) + $970(0.05) + $1,000(0.10) +$970(0.10) + $880(0.20) = $853 
R(5) = $520(0.35) + $730(0.20) + $880(0.05) + $970(0.10) +$1,000(0.10) + $970(0.20) = $763 
R(6) = $250(0.35) + $520(0.20) + $730(0.05) + $880(0.10) +$970(0.10) + $1,000(0.20) = $613 
Here we have yet another "best" prediction, namely x* = 3. This time we have arrived at the mean as the value that maximizes the Return Maximum Criterion. As before, students may incorrectly surmise that the mean is 3.5, but weighting the values of Y with its associated empirical probabilities yields the correct value of 3.
Approach 2: A more advanced mathematical confirmation of the conclusions reached above requires knowledge of differential calculus. Note that the return function can be rewritten as
Momentarily, let (This is, of course, the rudiments of the leastsquares concept.). Clearly, R(x) will be maximized when L(x) is minimized. Since L(x) is continuously differentiable,
Setting
and solving for all critical numbers,
we get the mean of the empirical distribution of Y, the "No Shows".
Additionally, since the second derivative evaluated atis, L(x) is, indeed, minimized at by the result of the Second Derivative Test. In our scenario,
so that
which concurs with its corresponding Table 11 entry.
As in the previous two scenarios, notice that our actual compensation will not be $883, which is simply the maximum value of the return function at the "best" prediction, x* = 3. In fact, we can expect our actual compensation to be one of the values seen in the gain matrix of Table 10.
The three scenarios studied here provide guidance for answering the question, "Which measure of center should I use in a particular application?" In Scenario 1, the gain function is specified as "Hit or Miss" and the return function, where has the general form: , so choose the mode of Y as the "best" prediction. In Scenario 2, the gain is specified as a function of the absolute magnitude of the prediction error, its general form is so choose a median of Y as the "best" prediction. Finally, Scenario 3 has gain specified as a function of the square of the magnitude of the prediction error its general form is so choose the mean of Y as the "best" prediction. Table 12 summarizes these conclusions.
ESSENCE OF GAIN FUNCTION

RETURN FUNCTION (general form) (A > 0 and B > 0) 
MEASURE OF CENTER TO USE 
“Hit or Miss” 

Mode of Y 
Absolute prediction error, 

Median of Y 
Squared prediction error, 

Mean of Y 
The gain and return functions studied here are predicated on making a "best" decision from the consultant’s viewpoint for simplicity of assumptions and function descriptions. Based on our experiences, we recommend starting from the consultant’s viewpoint; however, you and your students may decide to pursue different decision scenarios. For example, as mentioned above, you may choose to investigate what the gain and return functions might look like from the company’s perspective, and, following that, what the "best" predictions are from that viewpoint. That exploration can be done individually, in small groups, or with the whole class. Table 12 provides a good starting point for that discussion, which we leave for selfdiscovery. When modeling directly from the company’s perspective, absolute prediction error is the most reasonable and realistic of the three types discussed here. Advanced students may choose to study functions that model greater loss for flights with empty seats than for flights that are overbooked. These do not necessarily lead to the mode, mean or median as the best decision.
Appendix 2 contains additional instructor resources for alternative probability distributions for the number of "No Shows", Y, that involve the possibility Y = 0 as well as a bimodal distribution that might represent passengers traveling in pairs. It also includes references we have found useful for active learning of probability distributions. These resources provide discussions, examples and assignments that produce empirical distributions through simulations. This would allow for rich discussions of probability distributions and measures of center for computer savvy but less mathematically inclined students.
We have taught this lesson to students in sophomore/junior level courses. To do so takes a full 80 minute class. To cover the full content in lower level courses, we recommend allowing up to two class meetings. Students are typically anxious during the introduction of the problem and with development of the Return Maximum Criterion objective function. They become more comfortable with the topics and lesson goals once they see the complete development of the decision scenario involving the mode as the "best prediction" (Section 3.1). At this point, students see the role of an indicator function and the interrelationships among gain, risk, probability and money. Section 3.2 and introduction of the median, reinforces their ability to work with absolute values. For those with a calculus background, coverage of the mean in Section 3.3 is an excellent opportunity to apply their knowledge of maximization using derivatives. For students with less mathematical maturity, the activity can be limited to Approaches 1 and 2 when motivating the mode, and to Approach 1 when motivating the median and mean. In addition to the reinforcing knowledge of the indicator function, absolute value, maximization, and weighted averages, this lesson stresses the interconnectedness among probability, prediction, decisionmaking, and money management issues.
Prediction and inference supporting realworld decisionmaking certainly involves data collection and analysis, but often much more. Reason demands of us not only a sound decision strategy that incorporates both the probabilistic and deterministic aspects of any decision problem, but also careful consideration of the consequences associated with the decisions that are possible. The decision strategy studied here is the Return Maximum Criterion, but it is just one of many alternatives that could be chosen. The consequences associated with decisionmaking are quantified through the gain function, which is intimately linked to the decision strategy adopted. In general, studying the mean, median, and mode from a decision perspective is a rich mathematical experience, and it affords the teacher a superb opportunity to connect a variety of statistical concepts in a single pedagogical stroke.
Let y_{1} < y_{2} < …< y_{m} be the ordered, distinct values of the discrete random variable Y having probability mass functionand expected value . Note that






………. 
………………… 


………. 
………………… 




On collecting like terms and settingthis expression for M(x) can be written more compactly as
for j = 1, 2, …, (m  1). In order to make further connections, consider the partial sum of products, Employing the cumulative distribution function of Y, commonly written as , M(x) can be written more compactly as
It is now straightforward to check that
a) M(x) is linear on each of (∞, y_{1}), [y_{1}, y_{2}),… [y_{m}_{1}, y_{m}), [y_{m}, ∞).
b) M(x) is continuous throughout , the entire real line.
c) Assuming that the probabilities pr(Y = y) are all nonzero, M(x) will achieve its minimum value at the smallest y_{i} such that 2F(y_{i})  1 ≥ 0. That is, M(x) will achieve its minimum value at, say y_{k}_{ , }where k () is the first index such that F(y_{k}) = pr(Y y_{k}) ≥ ½) and yet pr(Y < y_{k}) ½. This is, however, the defining criterion for y_{k} to be a median of the probability distribution of Y. Let = y_{k} denote this median.
d) Therefore, the minimum value of M(x) is computed as
e) Because the family of return functions discussed here are all of the form where A and B are suitable positive constants, is the maximum value of the return function, R(x).
Aside:
The median is not necessarily unique. It is possible for for some index j. In that event, and M(x) achieves a constant, minimum value of throughout . In that case, any x Î could be called a median for Y. Many textbooks choose , but this is only a convenience.
Here are three alternative empirical probability mass functions for the number of "No Shows", Y, that include the possibility Y = 0. The distribution used in the lesson above was rightskewed. Here we include bimodal, symmetric, and leftskewed distributions. Using these can lead to a discussion of the relationship between the shape of a distribution and the measures of center.
Bimodal:
Y 
0 
1 
2 
3 
pr(Y) 
0.30 
0.20 
0.30 
0.20 
Symmetric:
Y 
0 
1 
2 
3 
4 
pr(Y) 
0.10 
0.20 
0.40 
0.20 
0.10 
LeftSkewed:
Y 
0 
1 
2 
3 
pr(Y) 
0.10 
0.20 
0.30 
0.40 
For instructors who wish to emphasize the development of probability distributions and the discussion of empirical distributions through active learning, we recommend Topic 11 of Rossman and Chance (2008). In addition, Chapters 19 and 20 of Moore and Notz (2009) and Sections 6.2 and 6.3 of Peck and Devore (2007) provide nice explanations of simulating probability distributions and associated activities. Also, Freund (2004), Chapter 7, Sections 7.2 and 7.3 provide concise, elementary presentations of Bayesian decision analysis and statistical decision theory. These additional resources can be used to emphasize the calculation of central tendency measures, develop additional objective functions and nuance our development.
We wish to thank the anonymous referees for their insightful comments that significantly improved this paper.
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Peck, R. and Devore, J. L. (2007), Statistics: The Exploration & Analysis of Data, Sixth Edition, Pacific Grove, CA: Duxbury Press.
Rossman, A. J. and Chance, B. L. (2008), Workshop Statistics: Discovery with Data, Third Edition, Emeryville, CA: Key College Publishing.
Rossman, A., Medina, E. and Chance, B. (2006), "A PostCalculus Introduction to Statistics for Future Secondary Teachers," Proceedings of the Seventh International Conference on Teaching of Statistics. Available from http://www.stat.auckland.ac.nz/~iase/publications/17/2E2_ROSS.pdf.
Melinda Miller Holt
Department of Mathematics and Statistics
Sam Houston State University
P.O. Box 2206
Huntsville, TX 77341
9362944859
Email: mholt@shsu.edu
Stephen M. Scariano
Department of Mathematics and Statistics
Sam Houston State University
P.O. Box 2206
Huntsville, TX 77341
9362941506
Email: sms049@shsu.edu
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